Information Technology

快速链接

在线帮助台

可用的人们
860.723.0221
在线聊天

校园服务台

2023年秋季

东校区
房间E319
203.857.6800

星期一至星期四
8:30am-7:00pm

星期五
8:30am-6:00pm

Multi-Factor Authentication

Multi-Factor authentication (MFA) is now required on all student NetIDs. While you can use any common Authentication app for this purpose, we recommend the Microsoft Authenticator app, available on both iOS and Android mobile phones.

Download this app on the Apple App StoreGet this app on Google Play app store

密码重置

For all students, staff, and faculty – If you need to reset your password or have forgotten your NetID, you can use our online password reset tool.

注意: 的 online tool requires you to have previously configured your security verification methods.

How to Receive 它支持

1. CT State 在线帮助台

This online Help Desk is a 24/7 support site that can assist you with many common issues listed below. It offers live phone and online chat support, in addition to many self-help articles.

  • Assistance with NetIDs
  • NetID密码重置
    (Students and Faculty may be assisted directly, Staff will be escalated to their local college IT 服务 Desk)
  • Blackboard Assistance / Guides
  • 安装Office 365
  • 访问myCTState
  • 访问电子邮件
  • Webex Hosting / Joining Guides
  • Wireless Access (Wi-Fi) Instructions
  • Recommended Technology for Online Classes

2. CSCU服务门户

CSCU 服务 门户网站 (NetID required) is our new consolidated IT ticketing system. All CSCU members (staff, faculty, students) are to use the 服务 门户网站 for the following:

  • 问题 college-owned electronic equipment (computers, printers, phones, accessories, etc)
  • 问题 college-owned services (email, campus internet, etc)
  • 问题 campus audio-visual equipment
  • 问题 campus network
  • Classroom or office software requests

的 服务 门户网站 allows users to view all of your incidents requests and search self-help articles in our CSCU知识库 that may provide the solution to your issue.

关于 to buy a new computer for classes?

请参阅 CSCU Recommended technology page 在你购买之前.